- Why can't I open 3D scenes?
- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- Why do I have to activate the digital publications?
- How to watch 3D scenes with a VR headset?
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- Use the mozaWeb browser
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- I have multiple user accounts and I would like to merge them
- How can I switch to a Teacher account?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Can I modify and upgrade the type of my licence?
- How can I switch my mozaBook CLASSROOM licence to a Mozaik TEACHER licence?
- I have a question / problem. What should I do?
All mozaWeb user accounts belong to a User Group, whose type can be either a Teacher or a Student.
Teacher and Student user groups can access the same content; however, some functions are different. For example, with Teacher accounts, you can generate interactive worksheets using artificial intelligence and create study groups to which you can add students. Moreover, you can assign homework or tests to the created study groups.
You can only change your user group if you have or your institution has a Teacher licence. Teacher licences are the following ones:
- mozaBook CLASSROOM licence
- Mozaik TEACHER licence
To change your user group, click on your name (1), then My profile (2). Go to Basic information, and find the User group row (3). Here, you can change your user group in the drop-down menu (4).
If you do not see the drop-down menu, click on the 'pencil' icon (5). You will get an error message, saying that you do not have an adequate licence to change your user group. If you click on the (i) icon, this FAQ entry will appear.
When you activate a teacher licence –for example, a Mozaik TEACHER licence– your user group will be automatically modified to 'Teacher'. Similarly, when your teacher licence expires, your user group type will automatically become 'Student'.
It is also worth noting that, when you eliminate the membership of an institution, your user group type will automatically become 'Student' again.