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- Why do I need a mozaWeb account?
- How can I log into my mozaWeb account?
- I forgot my password
- How can I modify my password and other data of my mozaWeb account?
- How can I switch to a Teacher account?
- I have multiple user accounts and I would like to merge them
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How to watch 3D scenes with a VR headset?
- Why can't I open 3D scenes?
- Why do I have to activate the digital publications?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- How can I allow cookies in my browser?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- How can I start a video conference on mozaWeb?
- How can I delete my video conference links?
- What should I do if I receive the 'An error occurred while processing the page.' message?
- Use the mozaWeb browser
- How can I continue to use Flash content?
- Can I modify and upgrade the type of my licence?
What should I do if I receive the 'An error occurred while processing the page.' message?
In older iOS versions, you might receive an error message when displaying the page numbers in textbooks and exercise books. You will see first the following window: 
Some of the pages will still be displayed correctly, but soon you will receive an error message every time you open another page.
This error is present in operating systems earlier than iOS 17 and only in the Safari browser. To avoid this error, update your operating system or use mozaWeb in another browser (Chrome, Firefox, Edge, Opera...).
Official information about fixing the error in Safari 17 (failures due to exceeding the maximum canvas memory limit):
https://developer.apple.com/documentation/safari-release-notes/safari-17-release-notes
You can read more about this error on the following official forum:
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